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DIS Warranty Policy


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Tech. Support:
1-503-452-1410

Fax:
1-503-244-7301


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Discount Instrumentation Services

DIS Product and Services Warranty Policy

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Besides Original Warranty provided by the manufacturer, Discount Instrumentation Services (Hereafter known as DIS) also provides a Manufacturer Warranty to warrant its products delivered in Northern America for use in Northern America ONLY!

DIS also provides a fast on-line technical support.  A quick trouble shooting prior to any return may save a tremendous amount of cost and time.  Please access the On-Line Technical Support.
 
Attention : Warranty period may not reflect warranty extension bought at point of purchase or local resellers. Please contact point of warranty extension purchase for services during extended warranty coverage. This warranty information does not apply to OEM products.

 

 

 Warranty Effective Date

 

From the Date of Manufacture or service 

The warranty period starts from the manufacture date or date of service.  To determine the warranty entitlement for the product, the Customer must carefully verify the four digits of the date code number.  The first two-digit number represents the manufacture year and the subsequent two-digit number represents the week of that year.
For example:
0312        means its manufacture date is the 12th week of 2003
0402 "       means its manufacture date is the 2nd week of 2004

 

 

 Limited Warranty Period by Product

 

DIS New Instrument Products are warranted for a 3 year limited warranty
- Two (2) years Parts & Labor, and the third Year Parts ONLY
(shipping and handling fee will be required).

DIS Rebuilt Instrument Products are warranted for Two (2) Years Parts & Labor.

DIS Parts Products (New, NOS and Rebuilt) are warranted for 12 Months from the purchase date.

DIS Repair Services are warranted for Two (2) Years Parts Used & Labor.
Note: Warranty is limited to labor and failure of parts used in the previous repairs.

DIS Power Supply Products are warranted for 6 months from the manufacture date.

Note: Repaired, replaced or exchanged Product will be warranted for the remainder of the original warranty.

 

 

 Limited Warranty Coverage

 
Should a product prove to be defective in material or workmanship during the warranty period, DIS will, at its sole option, repair the product or replace with a same or similar product.

Replacement Product may include new, remanufactured, or refurbished product and parts.

DIS will provide one-way freight free of charge via UPS or Fed-x Ground Service when returning the product to the customer.

3rd Year Warranty Shipping and Handling fees:
For Parts: $35.00 per item
For Complete Instruments: $55.00 per unit


Note:
1. In order to expedite service, DIS encourages all users to request an RMA for their products.
2. Currently DIS does not directly offer any warranty extensions.  Please contact your place of purchase for any independent warranty extensions that may be available through the reseller.  Any warranty extensions provided by the reseller are independent of DIS.

 

 

 Limited Warranty Exclusions

 
1. Products damaged by any catastrophe, accident or from neglect, misuse, fault, improper assembly, improper maintenance, inadequate return packaging, or negligence by the  customer or any third party.  There will be no warranty for external cause to the Products such as, but not limited to, failure of or faulty electric power, air conditioning, operator error, failure or malfunction of any data communications system.  DIS will not repair or replace product that has not been sold or leased to customer or any third  party.
2. Service and repair of accessories, apparatus, attachments or any other devices which are not DIS Products or options.
3. Defacing of product or product labeling (label alterations, serial number missing, serial number no longer discernible, serial number invalid).  All serial numbers are recorded and tracked for warranty purposes.
4. Unauthorized changes, modifications or alterations in or to the Products not installed by DIS.
5. Damage to or loss of any programs, data, or removable storage media.
6. Installation, relocation or removal of the Products or any accessories, apparatus, attachments or other devices.
7. Normal wears and tears.
8. The furnishing of accessories or supplies.
9. Removal, installation, and set-up service charges.
10. Damage by shipping carrier.
11. Incompatibility issue.
12. DIS is not responsible for damages of any kind including, but not limited to, direct or indirect damages, lost profits, lost saving, or other special incidental, exemplary or consequential damages whether for breach of contract, tort or otherwise, or whether arising out of the use of or inability to use the product, even if DIS or any distributor, dealer, or authorized service provider has been advised or the possibility of such damages, or any claim by any other party.
13. DIS reserves the right to change this policy without advance notice.
 

DIS MAKES NO OTHER WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

 

 

 DIS Return Packing and Shipping Information

 
1. Remove all accessories and spare parts, and return ONLY the Bare product!
  DIS is not responsible for accessories.  Accessories may not be returned.  DO NOT send any accessories to DIS, including, but not limited to:
Adapters
Power Plugs
Cables
Drivers
Software
Literature
Manuals
Mounting Brackets
2. Use original packing when possible.
 
Enclose any circuit board in an ESD (electrostatic discharge) bag.  If packing more than one product, use a separate container for each product.
Warranty is void if the seal or label is removed or damaged.
3. You must pay shipping charges for all shipments from you to DIS.
 
Ship your returned product(s) to DIS using the carrier of your choice.  We suggest that you select a method with ability to trace shipment.  DIS is not responsible for shipments for which the carrier cannot provide proof of delivery.
If your product is under warranty, DIS will pay for shipment of repair/replacement products from DIS to you via UPS or Fed-x Ground Service. 
You must pay all applicable duties and customs charges for shipments to and from DIS.
DIS is not responsible for loss or damage during shipment.  We suggest that you purchase freight insurance on your shipments.
NO COLLECT SHIPMENTS WILL BE ACCEPTED without prior authorization from DIS.  Shipments arriving at DIS with charges due are subject to being returned (un-repaired) with all charges, including return expenses, due and payable by the originator.
   
If your RMA is for multiple units, DIS may return these units to you in separate shipments as repaired units become available.
   
To avoid the additional costs associated with multiple shipments, you may request that DIS hold all units for a single shipment.  To do so, contact Customer Service with your RMA number.

 

 

 Useful Information:

 
1. Customer Service Department Contact Information:
 

Tel: 503 452 1410
Fax: 503 244 7301
Operating Hours: Mon Fri 8:00AM ~ 5:00PM (PST)

You should request a RMA number first before sending the product to DIS Repair department.
Mailing Address:
ATTN: Repair Department
Discount Instrumentation Services
9109 SW Washington Drive
Tigard, OR 97223

   
2. Technical Support Online Resources:
  Product Documents and Support Guides
FAQ
On-line Technical Support
   
   
We'd like to hear from you.  Please let us know your questions or comments on our warranty policy.  Thank you for your support of DIS and DIS products.
 
 

 

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12/12/2014 3:05:49 PM

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